Terms & Conditions
Supamart Online Terms & Conditions
Terms & Conditions
- Compliance with the Terms & Conditions
An agreement exists once Supamart Online accepts an order from you which occurs when your order and payment is processed. If you modify your order, all prices will update to the then current prices.
Orders & Delivery
Supamart Online does not do interstate deliveries.
Orders placed for delivery to locations that are not in Supamart Online delivery area cannot be processed.
Orders must be placed (or modified) by 5.00pm for next day delivery between 9.00am - 12.00pm. Orders can be placed until 8.00am for same day delivery for time slots 1.00pm and onwards. Refer to the delivery time tab for days/times. When selecting a time slot the word "free" indicates that time slot is free and available and does not refer to any associated delivery charges. Orders can be placed up to 6 days in advance of delivery.
The minimum purchase amount for each online order is $50. The minimum order value excludes the delivery fee.
The cost of reusable shopping bags will be added to each order. The cost will be 10 cents per bag and charged according to the number of bags used for each specific order.
Orders greater than those deemed to be reasonable or normal household quantities may be limited or attract a handling fee. We will contact you if this is the case and allow you to amend your purchase if necessary.
Discounts such as pensioner, entertainment books etc, are not redeemable for online shopping.
Some products are not available via Supamart Online at this time (tobacco, tobacco related products)
Restricted Product: Restricted Product means a Product that is subject to certain restrictions (for example, age restrictions) on its sale by a relevant law, such as Products containing tobacco.
It is an offence to supply tobacco products to a person under 18 years of age. It is Supamart policy to check Government issued photographic identification upon delivery or collection of anyone who appears under 25. If you are under 18 years of age, you may not use the Supamart Online site to place an order for tobacco or tobacco related products.
If you need help to quit smoking, call 137 848 or 13 QUIT.
Supamart Online displays pictures of items available for purchase. At times the pictures may differ from the items you receive. Supamart Online endeavours to provide product information on some lines, however, it is recommended that you refer to the product label before consumption.
Supamart reserves the right to ask for proof of ID when orders are being delivered or collected.
Unfortunately, for online purchases we cannot offer Multibuy or Free with purchase products advertised in catalogues.
Delivery timeslots are selected during the checkout process and cannot be held whilst you are adding to your shopping cart.
Supamart Online will deliver the goods to the delivery address provided by you within the time selected by you unless we inform you of any potential delay beyond the drivers control like traffic issues or a flat tyre. If you request Supamart Online to deliver beyond your front door and we agree that it is practical to do so, you agree to indemnify and hold harmless Supamart Online (and its officers, employees, contractors and agents) for any loss, damage, liability, cost expense, claim, action or demand suffered or incurred through the delivery of the goods beyond your front door.
Supamart Online will take no responsibility for goods including frozen and chilled items left unattended by you on your premises once deliverd within your selected time slot. A failed delivery may incur a fee of $30 and the charges for any perishable products you had ordered. We will endeavour to contact you to arrange an alternative delivery time which will incur an additional delivery fee.
It will be presumed by Supamart Online that any person at the delivery address who receives the goods be permitted to do so.
If your Order contains a Restricted Product, then you must be present to accept the delivery of that Order and, at our request, provide us with Government issued photographic identification. We will require the person accepting the delivery of your Order to provide us with proof of identity (Government issued photographic identification) The credit card used for payment is required to be shown when you collect your Order containing Restricted Products and must match the person on the proof of identity shown. If the appropriate person (for example, above 18 years old for Restricted Products) is not at the Delivery Address to receive the Order, we will not deliver the Products you have ordered. You acknowledge that we may record the details of any identification provided in relation to delivery of Restricted Products.
Orders containing restricted products will not be left unattended at delivery locations a fee of $30 will be charged on all orders that are returned to the store
Risk and title in the goods passes to you upon delivery.
If you believe the goods we charged you for were not supplied or there is a fault or defect within 24 hours contact by email email@example.com. Please supply your order number and a picture of the product if applicable. Supamart may need to inspect these items so please keep them until we advise they can be discarded. We won’t refund the delivery fee. Returns and refunds are not permitted on clothing (e.g. hosiery, underwear) due to hygiene reasons.
Supamart reserves the right to cancel and refuse delivery or collection of any orders that include Restricted Products if the person is under 18 years of age.
This website is intended for Residential or Personal use only we reserve the right to cancel orders that do not comply with this. Supamart reserves the right to cancel any order for any reason without notice.
- Fees & Charges
When an order is placed you will be charged, and you agree to pay, the purchase price of each product within the order, the delivery fee and the cancellation fee for an order that has been cancelled (if applicable).
Delivery fee –
$50.00 - $199.00 fee $12.00
$200.00 - $299.00 fee $10.00
$300.00 and over free delivery
Cancellation Fee – Orders cancelled on the day of delivery will incur a $20 fee.
Orders retruned to store or redelivery will incur a $30.00 fee.
Reusable shopping bags 10c each
The products in your order will be charged at the purchase price that was current on the site at the time you submitted or modified your order. This price will appear on your confirmation. The price for fresh foods (weighed items such as fruit & vegetables, meat etc) are shown as an approximate weight when you place your order. You will be shown an estimate of cost at the time of your order based on the approximate weight and then charged at the accurate value at the point of finalising the order. Please be aware some Supamart specials are not available at Supamart online.
Substitues are not available at this time. Rainchecks are not available for items online.
Supamart will contact you in the event of a pricing error and you will have the right to amend your purchase.
You are required to provide credit/debit card details when you complete your order. If you have purchased fresh foods (weighed items such as fruit & vegetables, meat etc) the exact weight and price of the item will be determined at the time the order is picked. Once your order has been picked, fresh food weights have been collected and your order finalised your card will be charged. If your card is declined, we will try to contact you. Your order will not be delivered until payment has been made.
A receipt/Tax Invoice of your order will be emailed to you, once the final payment amount is known. It will show your delivery fee.
To the extent you are acquiring goods and services from Supamart Online as a consumer within the meaning of the Australian Consumer Law, you may have certain rights and remedies, including consumer guarantee rights that cannot be excluded, restricted or modified by agreement.
Nothing in this agreement, operates to exclude, restrict, modify the application of any right of remedy or any liability of Supamart Online under the Australian Consumer Law, where to do so would contravene that statute or cause any term of this agreement to be void (Non-Excludable Obligation).
Except in relation to a Non-Excludable Obligation, all conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied by custom, under general law or by statute are expressly excluded under this agreement.
Except in relation to Non-Excludable Obligations, Supamart Online’s liability to you arising directly or indirectly under or in connection with this agreement or the performance or non-performance of this agreement and whether arising under any indemnity, statute, in tort (for negligence or otherwise), or on any other basis in law or equity, is limited as follows.
Supamart Online (and its officers, employees, contractors and agents) excludes all liability for loss of revenue, loss of profit, loss of or damage to reputation, loss of anticipated savings or benefits, or any indirect, consequential or special loss, damage, cost or expense or other claims for consequential compensation, incurred by or awarded against you under or in any way connected with this agreement (including without limitation loss or corruption of data); and
Supamart Online’s total aggregate liability under or in any connected with this agreement is limited to an amount not exceeding the total amounts paid or payable by you to Supamart Online under this agreement.
In relation to Non-Excludable Obligations (other than a guarantee as to title, encumbrances or quiet possession conferred by the Australian Consumer Law), except for goods or services of a kind ordinarily acquired for personal, domestic or household use or consumption (in respect of which Supamart Online liability is not so limited under this paragraph, Supamarts Online liability to you for a failure to comply with any Non-Excudable Obligation is limited to:
In the case of services, the cost of supplying the services again or payment of the cost of having the services supplied again; and
In the case of goods, the cost of replacing the goods, supplying equivalent goods or having the goods repaired, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.
Supamarts Online liability to you for loss or damage of any kind arising out of, or in connection with this agreement is reduced to the extent that you cause or contribute to the loss or damage.
Use of the website
All text, images, logos and all other intellectual property on the website is owned, controlled by or licensed to Supamart Online. Supamart Online does not permit for you to use the website or content for any purpose except for viewing the content for your own personal use.
Unless Supamart Online provides consent, you can only use this site and all content within the site for personal intentions only.
You must not do anything that interferes with the operation of the website or that inflicts an excessively large load on the website. You must not communicate to the website any offensive or inappropriate material. You are not permitted to make any alterations to the site. You must not test the susceptibility of the site or contravene the security of the site. You must not use the website in any way that is unlawful or violates the rights of Supamart Online.
Supamart Online may contain links to websites regulated by third parties and is not liable for any content on third party websites.
Your login details for accessing the site must be kept secure and you will be held responsible for any person that uses your login details to access the site. Call customer service on 0290631190 if you become aware of unauthorised use of your login details/account.
You must not make fraudulent purchases or requests through the Supamart Online Shopping site.
You must not use another person’s details without their permission or impersonate another person when using the Supamart Online Shopping site.
These Terms & Conditions may be changed at any time. Any changes will be effective as soon as they are posted. These Terms & Conditions may consequently be different for future orders therefore we advise that you read these Terms & Conditions each time you agree to them during the ordering process.
Supamart Online may terminate or suspend your access and use of the site or terminate or suspend this agreement at any time.
In these Terms & Conditions, ‘Supamart Online’ means in these Terms & Conditions,
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Terms & Conditions
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