Returns & Credits

Supamart Online is a 100% online service. For all questions, queries, and feedback please direct these to the Online Shopping Team via email to hello@supamartonline.com.au Please note for delivered items the driver cannot replace any items. If you receive a Fresh Item that is not up to your expectations  we will issue you with a 100% credit in the form of a voucher for use on your next online order. Email us at  hello@supamartonline.com.au with details of the item, your reason for requesting a replacement, include a photo if possible and your online order number from your delivery . Please keep the goods until we confirm your credit voucher as we may need to arrange for a pick up of the item. This will be arranged with you.

Damaged or Missing Items - Please contact hello@supamartonline.com.au with your online order number, and if possible a photo of any damaged items so that we can further assist you.

Change of Mind Refunds are not available at this time.

Supamart Online does not allow rainchecks.

Your feedback is greatly appreciated and if needed we will be back in contact with you within 1-2 business days.

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